Frequently Asked Questions
Everything you need to know about our premium home collections
What is the typical shipping timeframe for furniture?
In-stock items usually ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and professional assembly in your home.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom upholstery and final sale items are non-returnable.
How do I track my order?
Once your order departs our warehouse, you will receive an email with a tracking link. You can also monitor your status through the 'Order History' section of your Haworth Store account.
Do you offer fabric swatches for sofas and chairs?
Yes, we provide complimentary fabric and leather swatches to help you choose the perfect texture and color for your space. You can request up to five swatches through our product pages.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger purchases, we also offer flexible financing options through Affirm.
Are your wood products sustainably sourced?
At Haworth Store, we prioritize sustainability. The majority of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.